Refund & cancellation policy

1. The short version

Subscription fees paid to RISO INTELLIGENCE LLP are non-refundable, in whole or in part. This includes unused time on a term, periods during which you chose not to use the service, and terms cancelled part-way through.

You can cancel at any time. Cancelling means your subscription will not renew, and your access continues until the end of the term you have already paid for. It does not mean money comes back.

We would rather you knew this before you paid than after. It is also on our pricing page, and it is repeated in our terms of service.

2. Why the policy is written this way

BidSaarthi is sold on annual and quarterly terms and provisioned in full at the start of the term. There is no trial and no self-serve signup: before anyone pays, we or one of our partners has spoken to you about what your company bids for and whether the product suits it. A refund policy exists to protect a buyer who could not find out what they were buying, and we have removed that problem at the front instead of at the back.

If we cannot serve you well, we would rather say so on that first call, and we do.

3. Cancelling a subscription

To cancel, do any one of the following:

• Write to support@bidsaarthi.in from an email address associated with your account.
• Call us on +91 90786 73599 and follow up in writing, so both sides have a record.
• Tell the partner who sold you the subscription, and ask them to confirm in writing.

Once we have your cancellation:

• We acknowledge it in writing within two working days. If you have not heard from us, assume we did not receive it and contact us again.
• Your subscription stops auto-renewing. No further invoice is raised and no further payment is taken.
• Your access continues to the end of the paid term. You keep the service you have paid for; you are not cut off on the day you cancel.

There is no cancellation fee, no notice period and no penalty. Cancel on the first day of a term or the last: the effect is the same.

4. What happens at the end of your term

Access to the console ends when the term ends. Before that date we will tell you what you can export and how, and we will honour a reasonable request for an export of the data you put in. Data retention after the term is governed by our privacy policy.

If you later come back, you start a new term at the prices published on our pricing page at that time.

5. When we do return money

The non-refundable rule covers subscription fees for a service that was delivered. It is not a licence to keep money we should not have taken. We will refund, without argument, in these cases:

• Duplicate or incorrect payment. You were charged twice, or charged an amount other than the one on your accepted quote. We refund the excess in full.
• Payment taken after a cancellation we had already acknowledged. Our error; refunded in full.
• We could not provision your access at all. If, after payment clears, we are unable to give you a working account and cannot resolve it, we refund the term in full.
• We discontinue the service during a term you have paid for. We refund the unused portion, calculated from the date access ends.

6. How a refund is paid

First, how the money came in. You pay against a GST tax invoice, through a secure payment link we send you once your quote is accepted, using card, UPI or net banking, or by bank transfer if you prefer. No card, UPI or bank credentials are ever entered on this website; it takes no payments at all. A refund travels back the same way it came:

• Refunds go back to the original payment method and the original payer. We cannot redirect a refund to a different account.
• We initiate an approved refund within seven working days of approving it. How long it then takes to appear depends on your bank or card issuer, commonly five to ten working days.
• A refund is accompanied by a credit note against the original tax invoice, with GST adjusted as the law requires.
• Bank charges or payment-gateway fees deducted by third parties are not something we can recover on your behalf.

7. Raising a refund request

Write to support@bidsaarthi.in with your company name, the invoice number, and what happened. We will respond within five working days with a decision and our reasons. If we decline, we will tell you why in writing rather than leave the request unanswered.

If you are not satisfied with the outcome, say so at support@bidsaarthi.in or on +91 90786 73599. We acknowledge within three working days and aim to resolve within thirty days.

8. Changes to this policy

If we change this policy, the version in force when you paid is the version that governs your term. We will not apply a less favourable policy retrospectively to a subscription you have already bought.