Shipping & delivery policy

1. Nothing is shipped

BidSaarthi is delivered electronically. Nothing is shipped and there is no physical product.

There is no courier, no tracking number, no packaging and no address for us to send anything to. What you buy from RISO INTELLIGENCE LLP is access to a subscription service that runs over the internet, and “delivery” means that access being switched on for the people you name.

2. When access is provisioned

We provision your account within two working days of payment clearing against the invoice for your term. In practice it is usually the same working day.

Working days are Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays in Odisha. Your subscription runs for the term stated on your invoice, annual or quarterly, starting on the date access is provisioned, not the date you paid.

3. How it reaches you

• By email, to the administrator you name at onboarding: a sign-in link for the Console at https://console.bidsaarthi.in.
• Over the internet, in a standard modern browser. There is nothing to install, nothing to download and no hardware involved.
• With onboarding. Before the service is useful to you, your company profile has to be entered: credentials, categories, geographies. We do that with you. Until it is complete the Console will work but its assessments will be incomplete, and we will say so rather than let you rely on them.

If the sign-in email has not arrived, check that the address you gave us is right and write to support@bidsaarthi.in. We will resend it the same working day.

4. Where we deliver, and what delivery costs

The service is available anywhere in India over the internet. There is no region we do not serve and no location surcharge, because there is no location involved.

There are no delivery, shipping or handling charges, because there is nothing to deliver physically. Subscription fees are the only charge, and they are published in full on our pricing page, exclusive of GST, which is added at the applicable rate on the tax invoice.

5. If we are late

If we have not provisioned access within two working days of cleared payment and the delay is ours, your term start date moves to the day access is actually provisioned, so you lose no time you paid for.

If, after payment clears, we are unable to give you a working account at all and cannot resolve it, we refund the term in full. That case and the others in which money is returned are set out in our refund & cancellation policy.

6. How this page relates to the others

This page restates, on a page of its own, the delivery commitments in section 4 of our terms of service. The two say the same thing; if you find them differing, tell us and the terms govern until we have corrected the difference.

Cancellation and refunds are covered by our refund & cancellation policy; personal data by our privacy policy. Questions about any of it go to support@bidsaarthi.in or +91 90786 73599, Monday to Saturday, 10:00 to 19:00 IST.